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Company Policy
Payment:
Great American Travel accepts payment by check, cashier's check, VISA, MasterCard or Discover. If payment is made by check, the furniture can be shipped after the check has cleared the bank (usually about 10 days).
Credit card payments can be called into Great American Travel at (504) 885-1845 or 1-800-808-0123 or faxed to us at (504) 885-1845 with a copy of your driver's license and the front and back of the credit card. DO NOT e-mail your credit card number to us.
Delivery:
Great American Travel ships coast to coast with complete setup of your furniture by a two man team. We ship most furniture within 10-14 days.
Orders of $1,599.00 or more incur a $149.00 charge for delivery, placing the furniture in the room of your choice (no more than two flights of stairs), and set up of any furniture that does not require tools. Orders less than $1,599 incur delivery charges starting at $229.00.
White Glove Service: For an additional $50.00 charge, the two man team will set up any furniture that requires a tool.
Damage:
All furniture is sent to a central warehouse for inspection prior to delivery to your home. Should there be damage, any item can be sent back with the driver for replacement. The damaged piece must be noted as "DAMAGED" on the freight bill and signed by you and the driver.
When signing the delivery bill the words "concealed damage or damaged out of the box" can not be used. Since all furniture is new from the factory anything stating "concealed damage or damaged out of the box" will not allow the factory to replace a damage piece. Should there be damage just write on the bill the piece and a brief note of the damage.
Cancellation or Returning an Order:
Orders may be cancelled within three working days of placing the order. After the third day, orders may not be cancelled.
Should there be an agreement between the purchaser and Great American Travel for an item or order to be returned, a restocking fee of 25% of the purchase price and the total delivery charge and return charge will be paid by the purchaser.
Privacy Policy
We at Great American Travel (Great American Travel) respect your concerns about privacy and value the trust you have placed in us. This Privacy Notice describes the types of personal information we collect, how we may use that information, and with whom we may share it. Our Privacy Notice also describes the measures we take to protect the security of the information. In addition, we describe the choices you can make about how we use the information you provide to us. We tell you how you can reach us to update your contact information, remove your name from our mailing list, or answer any questions you may have about our privacy practices.
What types of information does Great American Travel collect and use about me and how does Great American Travel use the information?
We collect and use information about you to communicate with you about our products, services and promotions. We also collect information to improve the shopping experience of Great American Travel consumers. Here are the ways we obtain information about you and the types of information we obtain. We also tell you how we use the information.
When you subscribe to our email list, you provide us information such as your email address, name and ZIP code so we may communicate with you via email. We will send you email only if you have provided us with your email address and have asked us to communicate with you this way. To update your email communication preferences, or to unsubscribe, please click here.
Purchases
When you order or purchase an Great American Travel product, you may be required to give us contact and payment information (such as credit card information) so we may process your order. When you pay for an Great American Travel product using a credit card, we use your credit card information only to fulfil your order and for other internal purposes. If you place an order through our website, one of our customer service representatives will call or email you after you have placed the order to fulfil the transaction you have requested.
Customer Service
If you contact one of our customer service representatives, we may ask you for information such as your name, address and email address so we can respond to your questions or comments. With your consent, we may retain this information to personalize your experience with us and better assist you the next time you contact us.
Website
Many web surfers are concerned about their privacy and the use of 'cookies' on the Internet. Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to "steal" information about you or your computer system.
The Great American Travel web site uses cookies to remember your preferences. For example, the web site may remember which Great American Travel store page you view, in order to make your next visit more convenient (by displaying information more relevant to that store location).
Nevertheless, if you don't like having any cookies at all they can be disabled in your web browser's Internet Options.
Other information you provide to us Through surveys, you may provide us with information such as product preferences, reasons for purchasing a product, family and lifestyle information to help us learn more about your shopping preferences. You also may provide such information when you fill out a warranty card about a product you purchased from Great American Travel. In addition, you may give us such information if you register for or redeem Great American Travel special offers, discount coupons or other promotions.
Does Great American Travel share the information it obtains about me with third parties?
Great American Travel does not share personal information about its consumers with any third parties outside the Great American Travel corporate family for their own marketing purposes. However, we may do so within the Great American Travel corporate family. We do share this information with service providers we have retained to perform services on our behalf, but these service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We also may disclose information about you as required by law.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. If the business is transferred, we will provide you with the opportunity to tell us that you would prefer that information about you not be transferred. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses personal information about you in a manner that is consistent with this Privacy Notice.
How does Great American Travel update its Privacy Notice?
Great American Travel services and promotions will change over time. This Privacy Notice will be updated periodically to reflect those changes and corresponding changes in our information practices. Whenever we revise this Privacy Notice, we will change the date on the notice to indicate when the revisions were made. We reserve the right to change our information practices and the terms of this Privacy Notice, and to apply the changed practices to all information we have about you. By using this web site, you agree to accept the terms of this Privacy Notice as stated at the time you use it. Any future access to this web site subsequent to the posting of a revised Privacy Notice will be deemed to be your acceptance of this Privacy Notice as then revised. We reserve the right to change this Privacy Notice at any time.
Does the Great American Travel website contain links to other websites?
The Great American Travel website may contain links to other websites that operate independently of Great American Travel and are not under our control. We provide links to other websites solely for your convenience and information. Other websites may have their own privacy notices, which we suggest you review if you visit any linked websites. Great American Travel is not responsible for information that is provided by, or collected through, those websites or for any other use of those websites.
How can I update my person information and privacy preferences?
We recognize that having accurate and up-to-date information about you and your preferences is important to our ability to properly serve your interests. You can update your email contact information by clicking here, or by using one of the options provided below.
What if I prefer not to receive communications from Great American Travel?
If you prefer not to receive product information or promotions from us, please contact us using one of the options provided below.
How can I contact Great American Travel?
If you would like us to update your contact information or remove your name from our mailing list, or if have any questions about Great American Travel's privacy practices or about your personal information, please contact us here or call
1-800-808-0123,
or write us at:
Great American Travel
PO Box 1353
Prairieville, LA 70769
1-800-808-0123 or 1-225-673-4716
info@bestvaluefurniture.com
We will respond to your inquiry or investigate your concern as quickly as possible.
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